Privacy Policy
1. Introduction
Welcome to Empathiq, a business technology firm specializing in integration and automation solutions. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you engage with Empathiq. By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
Personal Information: When you become a client, we may collect personal information such as your name, email address, phone number, and payment information.
Usage Data: We may collect data on how our platforms are accessed and used, including IP addresses, browser types, visited pages, timestamps, device identifiers, and diagnostic data to help us optimize our services.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our platforms and store certain information. You can set your browser to refuse cookies, though this may affect your ability to use certain features of our services.
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision: To operate and maintain our services effectively.
Service Improvement: To understand user interactions and enhance our offerings.
Communication: To keep you informed about updates, notifications, and other service-related information.
Payment Processing: To handle transactions and billing efficiently.
Compliance and Protection: To enforce our Terms and Conditions and comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:
Service Providers: We may engage third-party service providers to support our services, including data analysis and hosting.
Legal Obligations: We may disclose your information to comply with legal requirements or respond to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request copies of your personal data.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal data under certain conditions.
Restriction of Processing: Request limited processing of your data under certain conditions.
Object to Processing: Object to the processing of your data under certain conditions.
Data Portability: Request the transfer of your data to another organization or directly to you under certain conditions.
7. Feature Upgrades and Enhancements
Clients on a current Empathiq plan are eligible for incremental upgrades throughout their engagement. Foundational new services will be available as formal upgrades either at contract renewal or through client opt-in.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and you will be notified of significant updates. Continued use of our services after changes indicates your acceptance of the updated policy.
