Our policies
Our latest policies, designed to ensure transparency and trust. We update them regularly to reflect changes in our services and practices. For more information, please contact us at support@getempathiq.com.
Terms & Conditions
Last Updated: December 20, 2024
Thank you for choosing Empathiq! We are committed to helping you create meaningful connections with your customers while streamlining your workflow. To ensure clarity and fairness, these Terms of Service (“Terms”) outline the rules and guidelines governing your use of our Services.
When we refer to “Company,” “we,” “our,” or “us” in this document, we mean Empathiq LLC, including any product or service we create, such as Empathiq (getempathiq.com).
When we say “Services,” we mean our websites, including getempathiq.com, and any products created and maintained by Empathiq LLC, whether delivered within a web browser, desktop application, mobile application, browser extension, or another format.
When we say “You” or “your,” we refer to the individuals or organizations that own an account with one or more of our Services.
We may update these Terms in the future. Significant changes will be reflected by updating the “last updated” date at the top of this page, and we will notify account holders as appropriate.
By using our Services, you agree to the most recent version of these Terms. Failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
If you violate these Terms, we may suspend or terminate your account. While we strive to maintain trust through transparency and open communication, these Terms exist to ensure fair usage for all.
Account Terms
Account Security: You are responsible for safeguarding your account credentials, ensuring that all users associated with your account also follow security best practices. We strongly recommend using SSO or OAuth-based login methods. Empathiq LLC is not responsible for losses or damages resulting from unauthorized access due to your negligence.
Use Restrictions: You may not use our Services for unlawful purposes or in violation of our Use Restrictions policy. This includes, but is not limited to, activities that harm or exploit other users, violate intellectual property rights, or engage in fraudulent activities.
Account Content: As the account holder, you are responsible for all content posted to and activities conducted under your account, including actions by your users. We reserve the right to investigate and address violations as needed.
Human Accounts Only: Automated account creation or operation, including accounts managed by bots, is strictly prohibited.
Payment, Refunds, and Plan Changes
Free Services: Free versions of our Services are truly free—we will not ask for credit card information, nor will we sell your data.
Paid Services and Trials: For paid Services offering a trial, the duration will be clearly stated during sign-up. Once the trial ends, you must provide payment to continue using the Services. Non-payment will result in account suspension.
Plan Modifications: Upgrades to paid plans are billed immediately, with the billing cycle beginning on the day of the upgrade. Plan downgrades or modifications take effect in the next billing cycle.
Taxes and Fees: All fees exclude applicable taxes, levies, or duties. Where required, taxes will be collected and remitted to the appropriate authorities.
Refunds, Cancellation, and Termination
Plan Adjustments: For changes to account plans, contact support@getempathiq.com. We will assist with adjustments promptly.
Cancellation Policy: Upon cancellation, access to your content will be restricted immediately. Within 30 days, we reserve the right to permanently delete all data from active systems. Deleted content cannot be recovered.
Refund Policy: Cancellations take effect immediately, and no prorated refunds will be issued for unused time during the final billing cycle.
Suspension or Termination: We may suspend or terminate accounts at our discretion for reasons including, but not limited to, violations of these Terms or abusive behavior toward Empathiq LLC employees or representatives. Such actions may include forfeiture of all content within the account.
Modifications to the Service and Pricing
Service Changes: We reserve the right to modify or discontinue our Services, either temporarily or permanently, with or without prior notice.
Delivery Modifications: Empathiq LLC retains the right to adjust the methods and mechanisms of service delivery and content provision as necessary to maintain quality and efficiency.
Price Adjustments: Pricing changes will be communicated with at least 30 days’ notice, delivered via email or other official communication channels.
Uptime, Security, and Privacy
Service Availability: Our Services are provided “as is” and “as available,” with no guarantees of uninterrupted availability.
Data Security: Empathiq LLC employs robust security measures, including encryption, backups, and redundancies, to protect your data. More details are available in our Security Overview.
Privacy Policy: By using our Services, you consent to Empathiq LLC processing your data in accordance with our Privacy Policy.
Third-Party Providers: We work with trusted third-party vendors to deliver hardware, software, and network services that support our platform.
Legal Compliance: Empathiq LLC complies with applicable U.S. laws regarding data preservation and sharing. Non-U.S. government requests must be approved through U.S. legal channels.
Partnership with Supered: Our platform leverages Supered.io, ensuring that the advertised functionality of our content and Services is supported by this official partnership.
Copyright and Content Ownership
Ownership of User Content: You retain ownership of all content you post through our Services. By posting content, you grant Empathiq LLC a limited license to use it solely for service delivery.
Empathiq Intellectual Property: All intellectual property related to the Services is owned by Empathiq LLC. Written consent is required for reuse of our proprietary materials, including design elements and logos.
Content Review: Empathiq LLC reserves the right to review and remove content that violates these Terms or applicable laws.
Features and Bugs
Service Expectations: While we strive to meet your expectations, our Services may not satisfy all specific needs or preferences.
Bug Resolution: Empathiq LLC prioritizes addressing security and privacy-related issues but cannot guarantee that all bugs will be resolved.
Limitation of Liability
To put everything in one place:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
To the maximum extent permitted by law, Empathiq LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services. By choosing Empathiq LLC, you acknowledge that you assume full responsibility for your use of the Services and any outcomes thereof.
If you have any questions or concerns about these Terms, please contact us at support@getempathiq.com.
Thank you for choosing Empathiq! We are committed to helping you create meaningful connections with your customers while streamlining your workflow. To ensure clarity and fairness, these Terms of Service (“Terms”) outline the rules and guidelines governing your use of our Services.
When we refer to “Company,” “we,” “our,” or “us” in this document, we mean Empathiq LLC, including any product or service we create, such as Empathiq (getempathiq.com).
When we say “Services,” we mean our websites, including getempathiq.com, and any products created and maintained by Empathiq LLC, whether delivered within a web browser, desktop application, mobile application, browser extension, or another format.
When we say “You” or “your,” we refer to the individuals or organizations that own an account with one or more of our Services.
We may update these Terms in the future. Significant changes will be reflected by updating the “last updated” date at the top of this page, and we will notify account holders as appropriate.
By using our Services, you agree to the most recent version of these Terms. Failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
If you violate these Terms, we may suspend or terminate your account. While we strive to maintain trust through transparency and open communication, these Terms exist to ensure fair usage for all.
Account Terms
Account Security: You are responsible for safeguarding your account credentials, ensuring that all users associated with your account also follow security best practices. We strongly recommend using SSO or OAuth-based login methods. Empathiq LLC is not responsible for losses or damages resulting from unauthorized access due to your negligence.
Use Restrictions: You may not use our Services for unlawful purposes or in violation of our Use Restrictions policy. This includes, but is not limited to, activities that harm or exploit other users, violate intellectual property rights, or engage in fraudulent activities.
Account Content: As the account holder, you are responsible for all content posted to and activities conducted under your account, including actions by your users. We reserve the right to investigate and address violations as needed.
Human Accounts Only: Automated account creation or operation, including accounts managed by bots, is strictly prohibited.
Payment, Refunds, and Plan Changes
Free Services: Free versions of our Services are truly free—we will not ask for credit card information, nor will we sell your data.
Paid Services and Trials: For paid Services offering a trial, the duration will be clearly stated during sign-up. Once the trial ends, you must provide payment to continue using the Services. Non-payment will result in account suspension.
Plan Modifications: Upgrades to paid plans are billed immediately, with the billing cycle beginning on the day of the upgrade. Plan downgrades or modifications take effect in the next billing cycle.
Taxes and Fees: All fees exclude applicable taxes, levies, or duties. Where required, taxes will be collected and remitted to the appropriate authorities.
Refunds, Cancellation, and Termination
Plan Adjustments: For changes to account plans, contact support@getempathiq.com. We will assist with adjustments promptly.
Cancellation Policy: Upon cancellation, access to your content will be restricted immediately. Within 30 days, we reserve the right to permanently delete all data from active systems. Deleted content cannot be recovered.
Refund Policy: Cancellations take effect immediately, and no prorated refunds will be issued for unused time during the final billing cycle.
Suspension or Termination: We may suspend or terminate accounts at our discretion for reasons including, but not limited to, violations of these Terms or abusive behavior toward Empathiq LLC employees or representatives. Such actions may include forfeiture of all content within the account.
Modifications to the Service and Pricing
Service Changes: We reserve the right to modify or discontinue our Services, either temporarily or permanently, with or without prior notice.
Delivery Modifications: Empathiq LLC retains the right to adjust the methods and mechanisms of service delivery and content provision as necessary to maintain quality and efficiency.
Price Adjustments: Pricing changes will be communicated with at least 30 days’ notice, delivered via email or other official communication channels.
Uptime, Security, and Privacy
Service Availability: Our Services are provided “as is” and “as available,” with no guarantees of uninterrupted availability.
Data Security: Empathiq LLC employs robust security measures, including encryption, backups, and redundancies, to protect your data. More details are available in our Security Overview.
Privacy Policy: By using our Services, you consent to Empathiq LLC processing your data in accordance with our Privacy Policy.
Third-Party Providers: We work with trusted third-party vendors to deliver hardware, software, and network services that support our platform.
Legal Compliance: Empathiq LLC complies with applicable U.S. laws regarding data preservation and sharing. Non-U.S. government requests must be approved through U.S. legal channels.
Partnership with Supered: Our platform leverages Supered.io, ensuring that the advertised functionality of our content and Services is supported by this official partnership.
Copyright and Content Ownership
Ownership of User Content: You retain ownership of all content you post through our Services. By posting content, you grant Empathiq LLC a limited license to use it solely for service delivery.
Empathiq Intellectual Property: All intellectual property related to the Services is owned by Empathiq LLC. Written consent is required for reuse of our proprietary materials, including design elements and logos.
Content Review: Empathiq LLC reserves the right to review and remove content that violates these Terms or applicable laws.
Features and Bugs
Service Expectations: While we strive to meet your expectations, our Services may not satisfy all specific needs or preferences.
Bug Resolution: Empathiq LLC prioritizes addressing security and privacy-related issues but cannot guarantee that all bugs will be resolved.
Limitation of Liability
To put everything in one place:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
To the maximum extent permitted by law, Empathiq LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services. By choosing Empathiq LLC, you acknowledge that you assume full responsibility for your use of the Services and any outcomes thereof.
If you have any questions or concerns about these Terms, please contact us at support@getempathiq.com.
Thank you for choosing Empathiq! We are committed to helping you create meaningful connections with your customers while streamlining your workflow. To ensure clarity and fairness, these Terms of Service (“Terms”) outline the rules and guidelines governing your use of our Services.
When we refer to “Company,” “we,” “our,” or “us” in this document, we mean Empathiq LLC, including any product or service we create, such as Empathiq (getempathiq.com).
When we say “Services,” we mean our websites, including getempathiq.com, and any products created and maintained by Empathiq LLC, whether delivered within a web browser, desktop application, mobile application, browser extension, or another format.
When we say “You” or “your,” we refer to the individuals or organizations that own an account with one or more of our Services.
We may update these Terms in the future. Significant changes will be reflected by updating the “last updated” date at the top of this page, and we will notify account holders as appropriate.
By using our Services, you agree to the most recent version of these Terms. Failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
If you violate these Terms, we may suspend or terminate your account. While we strive to maintain trust through transparency and open communication, these Terms exist to ensure fair usage for all.
Account Terms
Account Security: You are responsible for safeguarding your account credentials, ensuring that all users associated with your account also follow security best practices. We strongly recommend using SSO or OAuth-based login methods. Empathiq LLC is not responsible for losses or damages resulting from unauthorized access due to your negligence.
Use Restrictions: You may not use our Services for unlawful purposes or in violation of our Use Restrictions policy. This includes, but is not limited to, activities that harm or exploit other users, violate intellectual property rights, or engage in fraudulent activities.
Account Content: As the account holder, you are responsible for all content posted to and activities conducted under your account, including actions by your users. We reserve the right to investigate and address violations as needed.
Human Accounts Only: Automated account creation or operation, including accounts managed by bots, is strictly prohibited.
Payment, Refunds, and Plan Changes
Free Services: Free versions of our Services are truly free—we will not ask for credit card information, nor will we sell your data.
Paid Services and Trials: For paid Services offering a trial, the duration will be clearly stated during sign-up. Once the trial ends, you must provide payment to continue using the Services. Non-payment will result in account suspension.
Plan Modifications: Upgrades to paid plans are billed immediately, with the billing cycle beginning on the day of the upgrade. Plan downgrades or modifications take effect in the next billing cycle.
Taxes and Fees: All fees exclude applicable taxes, levies, or duties. Where required, taxes will be collected and remitted to the appropriate authorities.
Refunds, Cancellation, and Termination
Plan Adjustments: For changes to account plans, contact support@getempathiq.com. We will assist with adjustments promptly.
Cancellation Policy: Upon cancellation, access to your content will be restricted immediately. Within 30 days, we reserve the right to permanently delete all data from active systems. Deleted content cannot be recovered.
Refund Policy: Cancellations take effect immediately, and no prorated refunds will be issued for unused time during the final billing cycle.
Suspension or Termination: We may suspend or terminate accounts at our discretion for reasons including, but not limited to, violations of these Terms or abusive behavior toward Empathiq LLC employees or representatives. Such actions may include forfeiture of all content within the account.
Modifications to the Service and Pricing
Service Changes: We reserve the right to modify or discontinue our Services, either temporarily or permanently, with or without prior notice.
Delivery Modifications: Empathiq LLC retains the right to adjust the methods and mechanisms of service delivery and content provision as necessary to maintain quality and efficiency.
Price Adjustments: Pricing changes will be communicated with at least 30 days’ notice, delivered via email or other official communication channels.
Uptime, Security, and Privacy
Service Availability: Our Services are provided “as is” and “as available,” with no guarantees of uninterrupted availability.
Data Security: Empathiq LLC employs robust security measures, including encryption, backups, and redundancies, to protect your data. More details are available in our Security Overview.
Privacy Policy: By using our Services, you consent to Empathiq LLC processing your data in accordance with our Privacy Policy.
Third-Party Providers: We work with trusted third-party vendors to deliver hardware, software, and network services that support our platform.
Legal Compliance: Empathiq LLC complies with applicable U.S. laws regarding data preservation and sharing. Non-U.S. government requests must be approved through U.S. legal channels.
Partnership with Supered: Our platform leverages Supered.io, ensuring that the advertised functionality of our content and Services is supported by this official partnership.
Copyright and Content Ownership
Ownership of User Content: You retain ownership of all content you post through our Services. By posting content, you grant Empathiq LLC a limited license to use it solely for service delivery.
Empathiq Intellectual Property: All intellectual property related to the Services is owned by Empathiq LLC. Written consent is required for reuse of our proprietary materials, including design elements and logos.
Content Review: Empathiq LLC reserves the right to review and remove content that violates these Terms or applicable laws.
Features and Bugs
Service Expectations: While we strive to meet your expectations, our Services may not satisfy all specific needs or preferences.
Bug Resolution: Empathiq LLC prioritizes addressing security and privacy-related issues but cannot guarantee that all bugs will be resolved.
Limitation of Liability
To put everything in one place:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
To the maximum extent permitted by law, Empathiq LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services. By choosing Empathiq LLC, you acknowledge that you assume full responsibility for your use of the Services and any outcomes thereof.
If you have any questions or concerns about these Terms, please contact us at support@getempathiq.com.
Thank you for choosing Empathiq! We are committed to helping you create meaningful connections with your customers while streamlining your workflow. To ensure clarity and fairness, these Terms of Service (“Terms”) outline the rules and guidelines governing your use of our Services.
When we refer to “Company,” “we,” “our,” or “us” in this document, we mean Empathiq LLC, including any product or service we create, such as Empathiq (getempathiq.com).
When we say “Services,” we mean our websites, including getempathiq.com, and any products created and maintained by Empathiq LLC, whether delivered within a web browser, desktop application, mobile application, browser extension, or another format.
When we say “You” or “your,” we refer to the individuals or organizations that own an account with one or more of our Services.
We may update these Terms in the future. Significant changes will be reflected by updating the “last updated” date at the top of this page, and we will notify account holders as appropriate.
By using our Services, you agree to the most recent version of these Terms. Failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
If you violate these Terms, we may suspend or terminate your account. While we strive to maintain trust through transparency and open communication, these Terms exist to ensure fair usage for all.
Account Terms
Account Security: You are responsible for safeguarding your account credentials, ensuring that all users associated with your account also follow security best practices. We strongly recommend using SSO or OAuth-based login methods. Empathiq LLC is not responsible for losses or damages resulting from unauthorized access due to your negligence.
Use Restrictions: You may not use our Services for unlawful purposes or in violation of our Use Restrictions policy. This includes, but is not limited to, activities that harm or exploit other users, violate intellectual property rights, or engage in fraudulent activities.
Account Content: As the account holder, you are responsible for all content posted to and activities conducted under your account, including actions by your users. We reserve the right to investigate and address violations as needed.
Human Accounts Only: Automated account creation or operation, including accounts managed by bots, is strictly prohibited.
Payment, Refunds, and Plan Changes
Free Services: Free versions of our Services are truly free—we will not ask for credit card information, nor will we sell your data.
Paid Services and Trials: For paid Services offering a trial, the duration will be clearly stated during sign-up. Once the trial ends, you must provide payment to continue using the Services. Non-payment will result in account suspension.
Plan Modifications: Upgrades to paid plans are billed immediately, with the billing cycle beginning on the day of the upgrade. Plan downgrades or modifications take effect in the next billing cycle.
Taxes and Fees: All fees exclude applicable taxes, levies, or duties. Where required, taxes will be collected and remitted to the appropriate authorities.
Refunds, Cancellation, and Termination
Plan Adjustments: For changes to account plans, contact support@getempathiq.com. We will assist with adjustments promptly.
Cancellation Policy: Upon cancellation, access to your content will be restricted immediately. Within 30 days, we reserve the right to permanently delete all data from active systems. Deleted content cannot be recovered.
Refund Policy: Cancellations take effect immediately, and no prorated refunds will be issued for unused time during the final billing cycle.
Suspension or Termination: We may suspend or terminate accounts at our discretion for reasons including, but not limited to, violations of these Terms or abusive behavior toward Empathiq LLC employees or representatives. Such actions may include forfeiture of all content within the account.
Modifications to the Service and Pricing
Service Changes: We reserve the right to modify or discontinue our Services, either temporarily or permanently, with or without prior notice.
Delivery Modifications: Empathiq LLC retains the right to adjust the methods and mechanisms of service delivery and content provision as necessary to maintain quality and efficiency.
Price Adjustments: Pricing changes will be communicated with at least 30 days’ notice, delivered via email or other official communication channels.
Uptime, Security, and Privacy
Service Availability: Our Services are provided “as is” and “as available,” with no guarantees of uninterrupted availability.
Data Security: Empathiq LLC employs robust security measures, including encryption, backups, and redundancies, to protect your data. More details are available in our Security Overview.
Privacy Policy: By using our Services, you consent to Empathiq LLC processing your data in accordance with our Privacy Policy.
Third-Party Providers: We work with trusted third-party vendors to deliver hardware, software, and network services that support our platform.
Legal Compliance: Empathiq LLC complies with applicable U.S. laws regarding data preservation and sharing. Non-U.S. government requests must be approved through U.S. legal channels.
Partnership with Supered: Our platform leverages Supered.io, ensuring that the advertised functionality of our content and Services is supported by this official partnership.
Copyright and Content Ownership
Ownership of User Content: You retain ownership of all content you post through our Services. By posting content, you grant Empathiq LLC a limited license to use it solely for service delivery.
Empathiq Intellectual Property: All intellectual property related to the Services is owned by Empathiq LLC. Written consent is required for reuse of our proprietary materials, including design elements and logos.
Content Review: Empathiq LLC reserves the right to review and remove content that violates these Terms or applicable laws.
Features and Bugs
Service Expectations: While we strive to meet your expectations, our Services may not satisfy all specific needs or preferences.
Bug Resolution: Empathiq LLC prioritizes addressing security and privacy-related issues but cannot guarantee that all bugs will be resolved.
Limitation of Liability
To put everything in one place:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
To the maximum extent permitted by law, Empathiq LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services. By choosing Empathiq LLC, you acknowledge that you assume full responsibility for your use of the Services and any outcomes thereof.
If you have any questions or concerns about these Terms, please contact us at support@getempathiq.com.
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