The privacy of your data is a big deal to us. In this policy, we explain what data we collect and why, how your data is handled, and your rights with respect to your data.

This Privacy Policy applies to all products and services provided by Empathiq LLC ("Empathiq," "we," "our," or "us"), including our websites, applications, and managed services (collectively, the "Services").

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

What We Collect and Why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity & Access

When you sign up for an Empathiq product, we ask for identifying information such as your name, email address, and, if applicable, a company name. This allows you to personalize your account and enables us to send product updates and essential information. With your consent, we may also send you newsletters or optional surveys to help us improve our offerings.

We’ll never sell your personal information to third parties.

Billing Information

If you sign up for a paid Empathiq product, you will be asked to provide payment details, including billing information. Credit card information is submitted directly to our payment processor and does not touch Empathiq servers. We store a record of the payment transaction, including the last four digits of your card, for account history and billing support. Billing addresses are retained for tax compliance and fraud detection.

Product Interactions

We store content you upload, receive, or maintain in your Empathiq account so you can use our products as intended. This data is retained as long as your account is active. If you delete your account, we reserve the right to delete the content.

Geolocation Data

We log IP addresses to mitigate spammy signups and for security purposes. This information is retained for as long as your account is active.

Website Interactions

We collect browsing activity data for analytics, including browser type, operating system, pages visited, and referral sources. If you are signed into an account, these analytics may be tied to your account until it is deactivated.

Advertising and Cookies

We may use first-party and third-party cookies for functionality, analytics, and advertising. Cookies help remember login details, improve site performance, and track advertising effectiveness. You can manage your cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

How We Use Your Information

1. Service Delivery: To provide, maintain, and improve the functionality of our Services.

2. Support: To respond to inquiries and deliver customer support.

3. Compliance: To comply with applicable laws and enforce our Terms of Service.

4. Personalization: To tailor your experience and offer relevant features.

5. Managed Services: For "done-with-you" and "done-for-you" solutions, we may require access to internal data from third-party tools you use, strictly for service delivery purposes.

AI Privacy Standards

Empathiq leverages AI technologies in compliance with industry standards. The platforms and tools we use maintain compliance with established privacy standards, including private models that do not learn from or retain your data. However, we do not directly control or guarantee safeguards implemented by these platforms. By using our Services, you acknowledge and accept the inherent risks associated with internet-based technologies and third-party providers.

When We Access or Share Your Information

We may access or share your information in the following situations:

1. At Your Direction: When you integrate a third-party service, such as connecting external tools to your Empathiq account.

2. Service Providers: Trusted third-party vendors who assist in delivering our Services.

3. Legal Compliance: To respond to lawful requests, such as subpoenas or court orders.

4. Troubleshooting and Support: With your permission, we may access your content to address technical issues or bugs.

5. Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

Data Security

The software tools and platforms we use to provide our Services follow industry-standard compliance measures for security and data protection. While these tools implement robust safeguards, Empathiq does not directly employ or manage encryption methods or other specific security mechanisms. By using our Services, you agree that Empathiq cannot be held liable for security breaches or data incidents originating from third-party software providers.

Data Retention

We retain your information as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Upon request, we will delete or anonymize your data where legally permissible.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the data we hold about you.

• Correction: Correct inaccuracies in your personal information.

• Deletion: Request deletion of your data, subject to applicable legal obligations.

• Restriction: Limit the processing of your data.

• Portability: Obtain a copy of your data in a structured format.

• Objection: Object to certain types of data processing.

• Non-Discrimination: We will not treat you unfairly for exercising your privacy rights.

To exercise your rights, contact us at support@getempathiq.com.

Children's Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn of any such data collection, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website or email. Please review the policy regularly.

Contact Us

For questions or concerns about this Privacy Policy, contact us at support@getempathiq.com.