Empathiq, LLC. ("Empathiq," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information through our Platform, Knowledge Base, and Script solutions ("Services").

Our platform is built on audited and secure infrastructure through trusted partners. We leverage third-party technologies to deliver a seamless, unified experience - but Empathiq is your direct partner in service, support, and accountability.

1. Information We Collect

We collect only the information necessary to deliver and improve our Services. This includes:

Account Information:

• Name, email address, and company details for account setup.

• Login credentials and user preferences.

Platform & Knowledge Base Usage Data:

• Interactions with our tools, workflows, and content.

• Uploaded content and resources stored within your Empathiq account.

Script Interaction Data (HIPAA-Protected):

• Information entered into the Script feature may include protected health information (PHI).

• This data is processed securely through a HIPAA-compliant partner and is never accessed by Empathiq unless explicitly authorized.

Billing Information:

• Name, billing address, and payment transaction metadata (e.g., last 4 digits of card). All payment data is securely processed through PCI-compliant vendors.

Website Analytics & Cookies:

• Browser and device type, IP address, pages visited, and interaction data collected through cookies for performance and experience optimization.

2. How We Use Your Information

We use your data to:

• Provide and maintain your access to Empathiq Services.

• Deliver customer support and product updates.

• Analyze usage to improve service performance.

• Maintain platform security, prevent abuse, and detect fraud.

• Facilitate secure integrations with third-party systems at your request.

3. Data Sharing and Subprocessors

Empathiq uses a small number of trusted infrastructure partners and subprocessors to operate our Services. These subprocessors help us run the application securely and efficiently. Your data is never sold.

We share data only with:

• Infrastructure Partners (e.g., secure cloud platforms, analytics tools)

• Compliance Platforms (e.g., our HIPAA-compliant Script provider)

• Payment Processors (for billing)

• Customer Support Systems (for help requests)

A current list of subprocessors is maintained here.

4. Your Rights

Empathiq honors all rights granted under applicable privacy laws including CCPA and GDPR. These include:

• Right to Access

• Right to Correct

• Right to Delete ("Be Forgotten")

• Right to Object to Processing

• Right to Data Portability

To exercise your rights, contact us at: privacy@getempathiq.com.

5. Data Security

We use encryption, access controls, and third-party audits to safeguard your data.

• All data in transit is encrypted using TLS.

• All data at rest is encrypted on secure servers.

• PHI is stored and processed only via our HIPAA-compliant Script partner.

Our infrastructure partners maintain SOC 2 Type II, GDPR, and ISO certifications. For full details, visit our Security page.

6. International Data Transfers

Empathiq’s services are operated in the United States. If you are located outside the U.S., please note that your information will be transferred to, stored, and processed in the United States.

7. Children’s Privacy

Our Services are not directed to children under 13 and we do not knowingly collect personal information from them.

8. Changes to This Policy

We may update this policy periodically. If we make significant changes, we will notify users via email or in-app notice.

9. Contact

For questions or concerns about this Privacy Policy or our data practices, email us at: privacy@getempathiq.com