Empathiq uses cookies and similar technologies to deliver, measure, and improve our website experience and the functionality of our Platform, Knowledge Base, and Script features.

This Cookie Policy explains what cookies are, how we use them, and how you can control their use.

What Are Cookies?

Cookies are small text files that are stored on your browser or device by websites you visit. They help websites remember your actions and preferences over time.

Cookies may be:

• Session Cookies (expire after you close your browser)

• Persistent Cookies (stay until they expire or are deleted)

They can also be:

• First-Party Cookies (set by Empathiq)

• Third-Party Cookies (set by partners like analytics or ad providers)

How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies – to power core site functionality and security (e.g., login sessions)

• Analytics Cookies – to understand how visitors interact with our site and improve performance (e.g., Google Analytics)

• Preference Cookies – to remember your settings and improve usability (e.g., language selection)

• Marketing Cookies – to tailor content or measure performance of campaigns (e.g., LinkedIn, Segment)

Cookies We May Use

Here are some of the common services that may set cookies on Empathiq’s properties:

• Google Analytics – website analytics

• Segment, Mixpanel, June.so – product usage tracking

• Intercom – customer support chat and onboarding

• Stripe – payment processing

You can view a current list of third-party tools on our Subprocessors page.

How to Manage Cookies

You can control and manage cookies in your browser settings. Most browsers let you:

• Block or delete cookies

• Set preferences for certain websites

• Enable notifications before a cookie is set

Note: Disabling some cookies may impact site functionality.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

Contact

If you have any questions about our use of cookies, contact us at hello@getempathiq.com